care instructions
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Polymer clay can be gently cleaned with soap and water or with rubbing alcohol on a q tip. Very difficult stains or scratches can be removed but must be done with extreme caution so the piece isn't damaged further. Please contact us for instructions.
Natural metals will oxidize over time. With copper this is usually a desired effect but with brass, gold and silver it may not be. Here are some tips on keeping your pieces looking new...
+ A polishing cloth is a simple way to clean pieces a needed.
+ Wear your silver and gold often. The skins natural oils help protect the metal.
+ Remove your jewelry when bathing or swimming and during physical exercise.
+ Store your pieces in a cool dry place away from moisture.
Some of our work is intentionally oxidized. Using a jewelry cloth on these pieces will remove the patina.
It is best to put jewelry on AFTER make up, hair spray, perfume, creams etc. to avoid staining and store in a clean dry place.
* Please note: All of the jewelry is ground and polished to be smooth; however, metal is hard and ridged and must be handled with care. Some items are small and can pose a choking hazard. Please wear with caution and keep out of the reach of children.
gift cards
Redeemable at grassrootsurban.ca or in select locations (at the studio + at local markets). Gift cards represent payment for goods and services to gras 'roots URBAN, if lost or stolen please contact gras 'roots URBAN. Please treat gift cards as you would cash (no cash value, not redeemable for cash). Returns for card purchases are credited to card only. No expiry.
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return policy
Repair is offered on any item that has defect within 2 weeks. One time size alterations are accepted at no charge at the studio only. All costs incurred during an alteration are the responsibility of the purchaser. Additional alterations are accepted at an hourly rate. Return is accepted within 10 days of purchase with original, undamaged packaging. Return shipping is the responsibility of the purchaser at the purchasers own risk. gras 'roots URBAN will not be responsible for lost or damaged goods returned via post.
custom orders
Custom orders can be placed based on current designs with exception to rings. Custom orders are non refundable.
wholesale and consignment
​gras 'roots URBAN is currently accepting wholesale and consignment contracts. Please contact me to connect about product.
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Confidentiality Agreement
By purchasing any plan in the PATRON you agree not to share or make public any of the information in the patron, including but not limited to, techniques and tips, supplies and suppliers, tools and machinery, business practices, business tools or colour recipes. If your plan is cancelled the confidentiality agreement still stands. You agree not to replicate or produce a similar style to any of the designs produced by gras 'roots urban. gras 'roots urban reserves the right to not make public any information/techniques and designs if desired. gras 'roots urban reserves the right to terminate any membership that does not comply with the above stated at any time.